FAQs

HOW CAN I CONTACT  VELEVEL?                                                                                 You can email us at info@velvel.com where our customer sevice team willbe happy to help you with whatever you need!                                                                                 Do you ship world wide?                                                                                                  yes                                                                                                                                      where  do you ship from?                                                                                                 we ship from Hong kong.                                                                                              Can i change or cancel my order?                                                                                    As we aim to process orders as fast   as possible .you must request any change /cancellation within 12hours of ordering. All request  after this time will be deriod .your order can be returned for a full after it is received .                                                 What payment methods do you accept?                                                                   we accept all major credit cards {visa mastercard Amex } payment.                How long will take to receive my order?                                                              Due to high demand order may take 3-4 weeks to arrive.                                           What if i don't receive my order?                                                                               if you don't  receive your order within 30 days after shipping ,you are eligible for a full refund.                                                                                                                       Will i be changed with customs andtaxes?                                                            the prices displayed on our site are tax -free in US DOllar, which means you may be liable to pay for duties and taxes once you receive your order .Import taxes ,duties and related customs fees may be your local customs offices. payment  of these charges and taxes are your responsibility and will not be  covered by us .we are not responsibilty.